Terms and Conditions of Service

By signing up, logging in or using the Exhibe platform (the "Platform"), you agree to be bound by these Terms and Conditions.

1.1. Identity: the service is operated by Ozer Tech Solutions LLC (Wyoming, USA) and its local entity being incorporated in Honduras.

1.2. Role: Exhibe is solely a SaaS infrastructure provider. It takes no part in sales, in payments from end customers, or in the merchant’s logistics.

1.3. Scope: these terms apply to the web application, to the mobile applications for iOS and Android, and to the public storefronts published with the Platform.

1.4. Express acceptance: in addition to applying from the moment you use the Platform, we ask you to accept these terms expressly, within the web application and the mobile applications. We keep a record of which version you accepted, when and from where.

Exhibe gives merchants a tool to create and manage a digital storefront where they display their products.

We are an intermediary, not a seller: Exhibe does not sell, resell or take part in any transaction. We only provide the technology.

We are not a party to the transaction: any agreement, sale or contract between a merchant and their customers is strictly between them. Exhibe is not a party to that agreement and does not process payments between buyer and seller.

3.1. Quality and accuracy: we are not responsible for the quality, safety, legality or accuracy of the products, descriptions or photographs published by merchants.

3.2. Fulfillment of the sale: Exhibe has no responsibility over shipping, delivery, returns, refunds or promises made by a merchant to a buyer.

3.3. Disputes: any dispute or claim from a buyer must be resolved directly with the corresponding merchant.

To the maximum extent permitted by law, we will not be liable for lost profits (loss of sales, data or revenue due to system downtime); we do not guarantee 100% uptime; and features labeled "coming soon" are not binding.

You agree not to use Exhibe for illegal or prohibited activities, including: publishing illegal, counterfeit or dangerous products; creating false or fraudulent content; impersonating others; infringing third-party intellectual property; transmitting malicious code; or attempting to circumvent the Platform’s technical, plan or security limits.

5.1. Your content is yours: you retain ownership of everything you upload (brand, logo, photos, descriptions, catalog and your customers’ data).

5.2. Limited license: you grant us a non-exclusive, worldwide, revocable license, solely to host, process, technically adapt and display that content in order to operate the service and publish your storefront. This license ends when you delete the content or your account.

5.3. Your customers’ data: with respect to information about your buyers, you are the data controller and Exhibe acts as processor, as described in the Privacy Policy. You agree to handle that data in accordance with applicable law.

5.4. Platform ownership: the software, the Exhibe brand and its visual elements are the property of Ozer Tech Solutions LLC. No ownership over them is transferred.

5.5. What you represent about your content: each time you upload or publish content on Exhibe —photos, logos, trademarks, product names, descriptions, videos, prices or any other material, including material you create with the artificial intelligence features— you represent that: a) you are its author or owner, or you hold the licenses, authorizations or permissions needed to use and publish it in that way; b) publishing it does not infringe any third party’s copyright, trademarks, designs, image rights, privacy or any other right; c) if identifiable people appear in it, you have their authorization to show them; and d) you can grant us the license in section 5.2 without affecting anyone else’s rights. If at any time you stop meeting any of these conditions for a piece of content, you must remove it from the Platform.

5.6. Third-party trademarks: if you sell products under a brand that is not yours, you may only use that brand to identify genuine products, and you may not suggest that you are an official distributor or that you have a relationship with its owner if that is not the case. Offering replicas, imitations or counterfeit products is prohibited, even if they are described as such.

6.1. You warrant that your account information is accurate and that the credentials you use belong to you. You are responsible for safeguarding your password and your access.

6.2. Selling illicit products, pornographic content, weapons, controlled substances or any item that violates applicable law is prohibited.

6.3. Suspension on our part: we reserve the right to immediately suspend or delete accounts for breach of these terms, fraud reports or unauthorized use of the Exhibe brand.

6.4. Deletion on your part: you can delete your account at any time, on your own, from Settings → Account and security → Delete account, both in the web application and in the iOS and Android applications. Doing so permanently erases your business and all of its data, as described in section 9 of the Privacy Policy. Deletion is irreversible and does not entitle you to a refund for the period already paid.

6.5. Cancel the subscription before deleting the account: deleting your account does not by itself cancel a subscription purchased through the App Store. If you subscribed from the iOS application, cancel it first in your iPhone Settings → your name → Subscriptions; that is the only place where it can be done. If you subscribed on the web, cancellation is done from your account and also happens automatically when you delete it.

7.1. Where you subscribe: paid plans and AI credit packs can be purchased through two channels, at the same price: inside the iOS application, through Apple in-app purchases, and from the Exhibe web application, with Stripe as the processor. Your plan and your credits are reflected automatically across all your devices, no matter where you purchased them.

7.1 bis. Free trial: when you create your business you get a 14-day trial of the Crecimiento (Growth) plan, once per business, at no charge and with no card. When it ends, your account moves to the free plan unless you subscribe to a paid one; Vitra’s voice stays available for 30 more days.

7.2. Billing and management depend on where you bought: if you subscribe from the iOS application, the charge is made by Apple to your Apple account; the subscription renews automatically unless you cancel at least 24 hours before the period ends, and you manage it from your iPhone Settings → your name → Subscriptions. If you subscribe from the web application, billing and management are handled with Stripe, from the customer portal; that subscription also renews automatically at the end of each cycle until you cancel it there.

7.3. The same plan is never charged twice: if you already have an active subscription purchased through one channel, the other will not offer it again: it shows you the plan you already have and where to manage it.

7.4. No proration: no refunds are issued for cancelling early within a cycle. If you cancel, the service continues until the paid period ends and then drops to the free plan. If instead you delete your account, the service and the data end immediately, with no refund for the remaining period.

7.5. Artificial intelligence credits: each plan includes a monthly credit allowance that renews with the cycle. You can buy additional credit packs whenever you need them; they are a consumable, they add to your balance and they do not expire. Credits are only for using AI features inside Exhibe: they are not money, they are not transferable and they cannot be exchanged for cash.

7.6. Billing errors: if your purchase was made in the iOS application, refunds are handled by Apple under its own policies, at reportProblem.apple.com; we cannot issue or reverse them. If your purchase was made on the web, refunds apply only to billing errors (for example duplicate charges) if reported to support@exhibe.app within 72 hours.

7.7. Free plan: the Starter plan is free and requires no payment.

7.8. Price changes: we may adjust plan prices. Changes are communicated in advance and apply from the following billing cycle.

8.1. Assistive in nature: Exhibe includes AI-assisted features (assistants, creating products from photos, content generation and smart search). Their output consists of automatically generated suggestions and may contain errors, omissions or outdated information.

8.2. Your review: you are responsible for reviewing and validating any AI-generated content before publishing it, sending it to a customer or making business decisions with it. It is not a substitute for professional, accounting or legal advice.

8.3. Fair use: AI features are subject to credit availability and to technical limits designed to prevent abuse. We may adjust those limits to preserve the stability of the service.

8.4. Actions taken by the assistant: beyond generating text, Vitra can take actions in your account when you ask her to: create or edit products, apply discounts, adjust inventory, change an order’s status or your storefront’s settings. And if you turn on automatic replies on WhatsApp or Instagram, she can take orders from your customers over chat, within the limits you configure. Those actions are taken on your behalf and under your responsibility; they are logged, and you can review and undo them from the platform.

9.1. Your account is yours: connecting WhatsApp is optional. When you do, you link to Exhibe a WhatsApp Business account that is in your name at Meta; Exhibe does not own that account or your number.

9.2. WhatsApp’s rules: by connecting it you also accept WhatsApp’s terms and policies for businesses —among them the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy— and you are responsible for complying with them. Meta may limit, suspend or remove your number or your templates under those rules; Exhibe does not control those decisions and is not liable for them.

9.3. What Meta charges: Meta charges for messages at its own rates, directly to the payment method you register in your Meta account. Those charges are not part of your Exhibe plan: Exhibe does not collect or refund them, and the rates are set, and may be changed, by Meta.

9.4. Your customers’ consent: you are responsible for making sure your customers have agreed to receive messages from your business on WhatsApp, as WhatsApp’s policies require, and for not using the integration to send unsolicited messages.

9.5. Vitra on your WhatsApp: Vitra’s automatic replies on WhatsApp are off by default and are only turned on with your authorization. When on, Vitra replies on behalf of your business and only about your business, and introduces itself as a virtual assistant in its first reply to each customer. If you reply yourself from your app, Vitra steps aside; and if the customer asks to talk to a person, it stops replying in that conversation until you reply or 24 hours pass. You can turn it off at any time. Its replies are AI-generated content and are governed by section 8.

9.6. Availability: the integration depends on Meta. Exhibe does not guarantee the delivery of every message and is not liable for outages, changes or restrictions of the WhatsApp or Instagram platforms.

9.7. Disconnection: you can disconnect WhatsApp at any time from Settings → Integrations, in the web application or in the mobile app. When you do, we stop sending and receiving messages on your behalf and erase the stored conversations, as described in the Privacy Policy. Your WhatsApp account and chats remain intact.

9.8. Instagram: connecting Instagram is optional too. When you do, you link to Exhibe a professional Instagram account (business or creator) that is yours; Exhibe does not own that account. You also accept Instagram’s Terms of Use and Community Guidelines and Meta’s developer and messaging policies, and you are responsible for complying with them. Meta may limit or suspend your account or Exhibe’s access under those rules; Exhibe does not control those decisions and is not liable for them.

9.9. Vitra on your Instagram: it works as on WhatsApp (9.5): it is off by default, only turned on with your authorization, introduces itself as a virtual assistant and hands the conversation to a person when the customer asks. Under Instagram’s rules, it can only reply within 24 hours of the customer’s last message; after that, you reply yourself from your app.

9.10. Disconnecting Instagram: you can disconnect Instagram at any time from Settings → Integrations, in the web application or in the mobile app, or remove Exhibe’s access from your Instagram account settings. Either way, we stop receiving and sending messages on your behalf and erase the stored conversations, as described in the Privacy Policy. Your Instagram account and messages remain intact.

10.1. Where we operate: Exhibe is available in Latin America, the Caribbean, the United States and Canada. The Platform is not offered to, and is not directed at, people located in the European Union, the European Economic Area (including Iceland, Liechtenstein and Norway) or the United Kingdom.

10.2. Why: providing the service in those territories requires complying with the European data protection and digital services framework. Until we complete that compliance, we would rather not offer it there. This is not a permanent restriction: it will be lifted once we are able to sustain it.

10.3. What this means in practice: access to the website and to the public storefronts is restricted from those territories, and the mobile applications are not distributed in their stores. If you are travelling, access is restored when you return. We do not guarantee the service to anyone using it from there, and we may suspend accounts created or operated from those territories.

This agreement is governed by the laws of the Republic of Honduras. Any dispute will be submitted to the competent courts of Tegucigalpa or San Pedro Sula.

12.1. Versions: every time we change these terms we publish a new version, identified by its date. The current version is always available on the Platform.

12.2. Notice: we notify you of each new version within the web application and the mobile applications, the next time you sign in. Changes required by law, by an authority or by the security of the Platform may apply immediately, and we will explain them in the same notice.

12.3. Acceptance: to keep using Exhibe after a new version, you must accept it. We keep a record of which version you accepted and when. Until you accept it, you will not be able to keep using the Platform, but you will be able to sign out or delete your account.

12.4. If you do not agree: you may stop using Exhibe and delete your account under section 6.4. If you paid for a period that has not ended yet, section 7 governs where you subscribed and how cancellation is handled.

Questions: support@exhibe.app · Legal matters: legal@ozertechsolutions.com.

13.1. Your commitment: you agree to defend, hold harmless and reimburse Ozer Tech Solutions LLC, its local entity in Honduras and their officers, employees and providers against any claim, lawsuit, penalty or proceeding brought by a third party —a buyer, a rights holder or an authority— and against the damages, fines, settlements and reasonable defense costs (including attorneys’ fees) arising from them, provided the claim originates in: a) the products or services you offer, and your sales, collections, deliveries, warranties, exchanges and returns; b) the content you publish in your storefront, in your catalog or in the messages you send from the Platform, including content that infringes third-party rights; c) your breach of these terms, of the WhatsApp or Instagram policies, or of the laws that apply to you (consumer protection, tax, data protection or any other area); or d) actions Vitra takes in your account or in your conversations following your instructions or the configuration you chose (section 8.4).

13.2. How a claim is handled: if we receive such a claim, we will notify you as soon as reasonably possible. You may take over the defense with lawyers of your choice, and we may participate with our own, at our cost. You may not enter into a settlement that binds us or admits liability on our behalf without our written consent.

13.3. Limit: this commitment does not cover the part of the claim caused by our breach of these terms, our fraud or our gross negligence.

13.4. Survival: this commitment remains in effect after you delete your account, for anything that happened while you used it.

This document is an English translation provided for convenience. The Spanish version is the binding one: in the event of any discrepancy or difference in interpretation between the two, the Spanish text prevails.